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Support.com Cloud
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Mouse doesn't work in Remote Control of macOS Mojave 10.14.x
Release Notes Center
63
Release Notes for 5/02/2019 (80/81/82)
Release Notes for 12/3/2018 (78/79)
Release Notes for 10/02/2018 (77)
Release Notes for 8/30/2018 (76)
Release Notes for 8/2/2018 (75)
See all 63 articles
Welcome to Support.com!
7
Key Features and Benefits
Definitions
Architecture
Endpoints
System Requirements
See all 7 articles
Getting Started
3
New User FAQ's
User Interface Overview
New Customer Onboarding Program
Support.com Cloud Interface
4
User Functions
Top Navigation
General Functions
System Test
Product Support
1
Accessing Product Support
Training
2
Training Seminars
Training Videos
Frequently Asked Questions (FAQ's)
11
How do I ensure that I'm using the latest version of Support.com® Cloud?
How To: Setup Single Sign On (SSO) with Support.com Cloud
Infrastructure Frequently Asked Questions (FAQ's)
How to capture Console logs for Cloud?
How to change password in Navigator?
See all 11 articles
Navigator and Agent Tools
SeeSupport
7
Walkthrough: SeeSupport Quick Start Guide
SeeSupport for Restricted Agents: Getting Started
SeeSupport for Restricted Agents: After the Customer Connects
SeeSupport for Restricted Agents: Communicating via SMS/MMS Messaging
SeeSupport for Restricted Agents: User Options
See all 7 articles
Remote Control
35
Creating a New Customer
Working with an Existing Consumer
Edit Consumer
Starting a Session
Connecting to a Consumer Device
See all 35 articles
Guided Paths
4
Best Practices: Upgrading your highest-impact content to Guided Paths®
Best Practices: Building your first agent Guided Paths®
Step List in Agent Navigator View
Best Practices: Improve agent performance with Guided Paths® and decision points
Frequently Asked Questions (FAQ's)
27
I am getting a "Show Notification" request on cloud. What is it for?
How do I remote control without running a Support.com Cloud Guided Path?
I cannot edit numbers in the SMS field. What should I do?
How do I annotate live video using SeeSupport?
How do I enable and review agent feedback using Support.com Cloud Guided Paths?
See all 27 articles
Navigator
0
Designer
Categories
7
Walkthrough: Show You're Fluent in Usability with Internationalized Categories
Categories
Overview and Manage Categories
Viewing Existing Categories and Sub-categories
Creating a New Category
See all 7 articles
Content
16
Manage Paths Screen
Walkthrough: Content Translations using Cloudwords
Walkthrough: Content Editor Tools provided by TinyMCE
Walkthrough: Chunking Content For Reuse and Efficiency
Walkthrough: Zooming and Panning in the Guided Path Designer
See all 16 articles
Steps
19
Cloning and Re-Using Steps
Manage Steps Screen
Concept: AI Helps Users Help Themselves More Effectively
Add and Organize Steps
Create a New Step
See all 19 articles
Actions
3
Action Library Screen
Saving Your Work
Testing a Path/Article
Frequently Asked Questions (FAQ's)
5
How do I create my first Support.com Cloud Guided Path?
How can I publish a Guided Path/Support Article?
How to add softwares in GPfW?
How can I setup multiple language versions of a guided path?
Is there a way to find Paths based on their Language?
Admin
Operations
22
Users
Teams
Skills
Best Practices: Pair your Support.com® Cloud calling cards with the Support.com Cloud SDK
Best Practices: Get connected to your customers faster using a short URL
See all 22 articles
Settings
29
Connect Pages & Calling Cards Screen
Branding Screen
Manage Fields Screen
Push URLs Admin Screen
Configurations Screen
See all 29 articles
Integration
24
Access Control
Access Points - Overview
Access Points - Event Subscription
Access Points - Configuration
Authentication
See all 24 articles
Content
8
Walkthrough: Breaking through the Language Barrier in front of your Customers
Walkthrough: Self-Support Feature Lets Users Help Themselves
Guided Path/Support Article Export
Guided Path/Support Article Import
Configurations - Shareable Content
See all 8 articles
Frequently Asked Questions (FAQ's)
12
How do I create a team and assign agents in Support.com Cloud?
How do I set up a Calling Card shortcut?
How do I set up a Connection page?
How do I create a Sandbox environment?
How to restrict users to login from certain IP address?
See all 12 articles
Analytics
Management
22
Dashboards
Selecting Information
Saving Filters as Bookmarks
Chart Menu
Collaboration
See all 22 articles
Path Design
0
Agent Success
0
Reporting
7
Best Practices: Optimizing your customer experience with User History and Analytics
Session
Device
Path
Survey
See all 7 articles
Sample Data
0
Data Export
2
Walkthrough: Export Your Analytics
Data Export Views
Frequently Asked Questions (FAQ's)
9
How do I reset the survey URL?
Why am I seeing "Access Denied! The server (QVS) has no USER CAL for your account. Please contact your system administrator!" when trying to access the Analytics tab?
Why am I seeing "Failed to open document, file not found." when trying to access the Analytics tab in a sandbox environment?
How to change analytics timezone?
How to use Data Export in Analytics?
See all 9 articles
Python Content Management and Auxiliary Scripts
3
Content (Path and Step) Summarization
Bulk Editing Path Information
Bulk Add New Support.com Cloud Users