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Navigator and Agent Tools
Walkthrough: SeeSupport Quick Start Guide
SeeSupport for Restricted Agents: Getting Started
SeeSupport for Restricted Agents: After the Customer Connects
SeeSupport for Restricted Agents: Communicating via SMS/MMS Messaging
SeeSupport for Restricted Agents: User Options
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Remote Control (30)
Creating a New Customer
Working with an Existing Consumer
Starting a Session
Connecting to a Consumer Device
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Guided Paths (4)
Best Practices: Upgrading your highest-impact content to Guided Paths®
Best Practices: Building your first agent Guided Paths®
Step List in Agent Navigator View
Best Practices: Improve agent performance with Guided Paths® and decision points
Frequently Asked Questions (FAQ's) (27)
I am getting a "Show Notification" request on cloud. What is it for?
How do I remote control without running a Support.com Cloud Guided Path?
I cannot edit numbers in the SMS field. What should I do?
How do I annotate live video using SeeSupport?
How do I enable and review agent feedback using Support.com Cloud Guided Paths?
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