Selecting Admin in the Navigation bar and then selecting Settings>Branding in the sub-menu navigation opens the Manage Brand screen.






  • Company Name: Enter or update your company name in this field.
  • Support URL: This is the URL used to log in to Support.com® Cloud. For example, if you enter mycompany, then the Support.com Cloud URL for all users will be https://mycompany.nexus.support.com. This URL was set when your company registered for Support.com Cloud and cannot be changed. This field is read-only.
  • Logo: Displays the name of the currently-selected logo image file. You may update this by clicking the Attach File icon (paperclip) to open a standard File Upload dialog that allows you to browse to and upload a logo image. This logo will appear on the consumer-facing Connect and Survey pages.
  • Icon: Displays the name of the currently-selected icon (*.ico) file. You may update this by clicking the Attach File icon (paperclip) to open a standard File Upload dialog that allows you to browse to and upload an icon. This icon will appear in the left of the Address field within supported browsers.
  • Terms of Service URL: By default, this field displays the link to the Support.com Cloud Terms of Service, which should suffice for most companies and consumers; however, you may replace this URL with a link to your own company Terms of Service.
  • Privacy Policy URL: By default, this field displays the link to the Support.com Cloud Privacy Policy, which should suffice for most companies and consumers; however, you may replace this URL with a link to your own company Privacy Policy.


CAUTION: FAILURE TO PROVIDE AND/OR DISCLOSE THE TERMS OF SERVICE AND/OR A PRIVACY POLICY COULD EXPOSE YOUR COMPANY TO LEGAL LIABILITY.


To update the branding, enter the desired information in the appropriate field(s), and then click the green Update button. Support.com Cloud will do some or all of the following, as appropriate:

  • If you updated your company name, logo, and/or icon, then Support.com Cloud will display the new items.
  • If you updated the support URL, then all users must use the new URL when signing back into Support.com Cloud.
  • If you updated the connection URL, then consumers must access this new URL to establish remote control sessions with Agents during sessions.


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