Certain requirements must be met in order for Support.com® Cloud users (see Roles; opens a new article) and consumers to be able to use the application.
Note: Support.com Cloud is designed to be used with third-party products and services as described below. These products and services must be officially supported by their respective vendors and must also be well-maintained by the end user, meaning that all patches and updates must be installed.
- Support.com Cloud Users: See Cloud User Requirements
- Consumer: See Consumer Requirements
- General: See General Requirements
Application User Requirements
Users must meet the following system requirements in order to access Support.com Cloud and perform all functions, including running Sessions with consumers:
- Microsoft Internet Explorer: Version 11 or later. Notes: PDF import is not supported on this browser. Internet Explorer 10 is not supported. A plug-in is required to use SeeSupport on supported IE browser versions.
- Google Chrome: Most recent three versions
- Mozilla Firefox: Most recent three versions
- Apple Safari: Version 8.0 or later. Note: SeeSupport is not supported on this browser.
- Operating System
- Microsoft Windows®: Windows Versions 7, 8.0, 8.1 or 10, both 32-bit and 64-bit are supported.
- Mac® OS: Snow Leopard (10.6), Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), or Yosemite (10.10), Sierra (10.12.1); 64-bit supported.
- Navigator: 1366x768 (minimum); 1920x1080 (recommended)
- Designer/Analytics/Admin: 1366x768 minimum
Consumers must meet the following system requirements in order to connect to a Support.com Cloud Session and receive all available support options from the Agent:
- Operating System
- Microsoft Windows: Windows 10, Vista, 7, 8.0, or 8.1 (32-bit or 64-bit), XP SP3 (32-bit only)
- Mac OS: Snow Leopard (10.6), Lion (10.7), Mountain Lion (10.8), Mavericks (10.9), or Yosemite (10.10); 64-bit supported
- Android®: 4.4 and above.
- iOS: 8.0.x or 9.0.x
- Microsoft Internet Explorer: Version 8 or later
- Microsoft Edge: Version 20 or later
- Google Chrome: Version 37 or later
- Mozilla Firefox: Version 32 or later
- Apple Safari: Version 6.2 or later
- Requirements for SeeSupport consumers:
- Device OS: Android 4.4 and above or iOS 9.1 and above.
- Internet Connection: 4G/LTE or WiFi
- Minimum Bandwidth: 600 kbps
Both users and consumers must meet the following additional requirements:
- Broadband Internet connection with minimum speed 256 Kbps (such as via ISDN, DSL, cable modem, or T1)
- Pentium 4 CPU
- 4GB of RAM (user) or 1GB of RAM (consumer)