Release Notes for 04/20/2015

Table of Contents

Navigator: Guided Path Disposition & Agent Feedback

Guided Path Designers seeking more granular data on the use of their Guided Paths® will be able to build in a disposition function. Once this is configured, Agents will be asked to disposition Paths and Steps using structured, pre-determined dispositions provided by the Path Designer.

Agents will also be able to provide unstructured feedback (comments) after delivering a Path. These comments will be provided to Path Designers via the Path Designer interface within Cloud, allowing them to respond quickly to real-time feedback from agents.

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Navigator: File Transfer

Agents will be able to transfer files from their local machines (desktop or file directories) to a customer's computer or device. This allows agents to leverage licensed software during a session where the download process is not already automated through the Guided Paths® for Windows application.

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Navigator: Windows Commands via Push URL

Agents will be able to push commands to a customer's Windows computer (such as MSCONFIG) using the Push URL field. The complete list of commands you can push using this method can be viewed here.

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Designer: External Content

Path Designers will be able to embed external content (such as a knowledge base article) into Guided Paths®.

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Designer: Path Step Propagation

Updating a Step currently affects all of the Paths that include the updated Step. Going forward, Path Designers will be able to specify whether changes to a Step should affect all Paths or just the Path they are currently editing.

The Edit a Step popup appears if you attempt to edit a Step that is used on more than one Path. After reviewing the list of Paths on which the Step is used, you can choose whether to proceed with the edit or create a copy of the step, as follows:

  • To edit the Step and affect all Paths, click Edit
  • To make a copy of the Step that you can assign only to certain Paths, click Copy.

In the Step Library, hovering your mouse over a Step opens a popup that lists the Path(s) that use the selected Step.

The Step Library now includes a column that lists the Paths that use that Step.

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Designer: Save As New Path Version

Path Designers will be able to manually create new versions of a Path without the need to publish that Path, which will allow them to create new versions at any time.

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Global: User Surveys

To gather additional product metrics, Cloud users will periodically receive a two-question NPS survey. This will not affect agents during sessions.

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Complete List of Push URL Commands

The following commands can be run on a customer's Windows computer via the Push URL field:

  • Adding a new Device: devicepairingwizard
  • Add Hardware Wizard: hdwwiz
  • Advanced User Accounts: netplwiz
  • Advanced User Accounts: azman.msc
  • Backup and Restore: sdclt
  • Bluetooth File Transfer: fsquirt
  • Calculator: calc
  • Certificates: certmgr.msc
  • Change Computer Performance Settings: systempropertiesperformance
  • Change Data Execution Prevention Settings: systempropertiesdataexecutionprevention
  • Change Data Execution Prevention Settings: printui
  • Character Map: charmap
  • ClearType Tuner: cttune
  • Color Management: colorcpl
  • Command Prompt: cmd
  • Component Services: comexp.msc
  • Component Services: dcomcnfg
  • Computer Management: compmgmt.msc
  • Computer Management: compmgmtlauncher\
  • Connect to a Network Projector: netproj
  • Connect to a Projector: displayswitch
  • Control Panel: control
  • Create a Shared Folder Wizard: shrpubw
  • Create a System Repair Disc: recdisc
  • Credential Backup and Restore Wizard: credwiz
  • Data Execution Prevention: systempropertiesdataexecutionprevention
  • Date and Time: timedate.cpl
  • Default Location: locationnotifications
  • Device Manager: devmgmt.msc
  • Device Manager: hdwwiz.cpl
  • Device Pairing Wizard: devicepairingwizard
  • Diagnostics Troubleshooting Wizard: msdt
  • Digitizer Calibration Tool: tabcal
  • DirectX Diagnostic Tool: dxdiag
  • Disk Cleanup: cleanmgr
  • Disk Defragmenter: dfrgui
  • Disk Management: diskmgmt.msc
  • Display: dpiscaling
  • Display Color Calibration: dccw
  • Display Switch: displayswitch
  • DPAPI Key Migration Wizard: dpapimig
  • Driver Verifier Manager: verifier
  • Ease of Access Center: utilman
  • EFS Wizard: rekeywiz
  • Event Viewer: eventvwr.msc
  • Fax Cover Page Editor: fxscover
  • File Signature Verification: sigverif
  • Font Viewer: fontview
  • Game Controllers: joy.cpl
  • Getting Started: gettingstarted
  • Express Wizard: iexpress
  • Getting Started: irprops.cpl
  • Install or Uninstall Display Languages: lusrmgr
  • Internet Explorer: iexplore
  • Internet Options: inetcpl.cpl
  • iSCSI Initiator Configuration Tool: iscsicpl
  • Language Pack Installer: lpksetup
  • Local Group Policy Editor: gpedit.msc
  • Local Security Policy: secpol.msc
  • Local Users and Groups: lusrmgr.msc
  • Location Activity: locationnotifications
  • Magnifier: magnify
  • Malicious Software Removal Tool: mrt
  • Manage Your File Encryption Certificates: rekeywiz
  • Math Input Panel: mip
  • Microsoft Management Console: mmc
  • Microsoft Support Diagnostic Tool: msdt
  • Mouse: main.cpl
  • NAP Client Configuration: napclcfg.msc
  • Narrator: narrator
  • Network Connections: ncpa.cpl
  • New Scan Wizard: wiaacmgr
  • Notepad: notepad
  • ODBC Data Source Administrator: odbcad32
  • ODBC Driver Configuration: odbcconf
  • On-Screen Keyboard: osk
  • Paint: mspaint
  • Pen and Touch: tabletpc.cpl
  • People Near Me: collab.cpl
  • Performance Monitor: perfmon.msc
  • Performance Options: systempropertiesperformance
  • Phone and Modem: telephon.cpl
  • Phone Dialer: dialer
  • Power Options: powercfg.cpl
  • Presentation Settings: presentationsettings
  • Print Management: printmanagement.msc
  • Printer Migration: printbrmui
  • Printer User Interface: printui
  • Private Character Editor: eudcedit
  • Problem Steps Recorder: psr
  • Programs and Features: appwiz.cpl
  • Protected Content Migration: dpapimig
  • Region and Language: intl.cpl
  • Registry Editor: regedit
  • Registry Editor 32: regedt32
  • Remote Access Phonebook: rasphone
  • Remote Desktop Connection: mstsc
  • Resource Monitor: resmon
  • Resultant Set of Policy: rsop.msc
  • SAM Lock Tool: syskey
  • Screen Resolution: desk.cpl
  • Securing the Windows Account Database: syskey
  • Services: services.msc
  • Set Program Access and Computer Defaults: computerdefaults
  • Share Creation Wizard: shrpubw
  • Shared Folders: fsmgmt.msc
  • Snipping Tool: snippingtool
  • Sound: mmsys.cpl
  • Sound recorder: soundrecorder
  • SQL Server Client Network Utility: cliconfg
  • Sticky Notes: stikynot
  • Stored User Names and Passwords: credwiz
  • Sync Center: mobsync
  • System Configuration: msconfig
  • System Configuration Editor: sysedit
  • System Information: msinfo32
  • System Properties: sysdm.cpl
  • System Properties (Advanced Tab): systempropertiesadvanced
  • System Properties (Computer Name Tab): systempropertiescomputername
  • System Properties (Hardware Tab): systempropertieshardware
  • System Properties (Remote Tab): systempropertiesremote
  • System Properties (System Protection Tab): systempropertiesprotection
  • System Restore: rstrui
  • Task Manager: taskmgr
  • Task Scheduler: taskschd.msc
  • Trusted Platform Module (TPM) Management: tpm.msc
  • User Account Control Settings: useraccountcontrolsettings
  • Utility Manager: utilman
  • Version Reporter Applet: winver
  • Volume Mixer: sndvol
  • Windows Action Center: wscui.cpl
  • Windows Activation Client: slui
  • Windows Anytime Upgrade Results: windowsanytimeupgraderesults
  • Windows CardSpace: infocardcpl.cpl
  • Windows Disc Image Burning Tool: isoburn
  • Windows DVD Maker: dvdmaker
  • Windows Easy Transfer: migwiz
  • Windows Explorer: explorer
  • Windows Fax and Scan: wfs
  • Windows Features: optionalfeatures
  • Windows Firewall: firewall.cpl
  • Windows Firewall with Advanced Security: wf.msc
  • Windows Journal: journal
  • Windows Media Player: wmplayer
  • Windows Memory Diagnostic Scheduler: mdsched
  • Windows Mobility Center: mblctr
  • Windows Picture Acquisition Wizard: wiaacmgr
  • Windows PowerShell: powershell
  • Windows PowerShell ISE: powershell_ise
  • Windows Remote Assistance: msra
  • Windows Repair Disc: recdisc
  • Windows Script Host: wscript
  • Windows Update: wuapp
  • Windows Update Standalone Installer: wusa
  • Windows Version: winver
  • WMI Management: wmimgmt.msc
  • WordPad: write
  • XPS Viewer: xpsrchvw

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