Release Notes for 10/26/2015
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Navigator: Improved Consumer Creation and Management
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Navigator: Self-Support Enhancements
- Designer: Import PDF Document
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Designer: Extend http proxy to allow iFrame of intranet sites
- REST API: Hide Session Transfer Icon
- SDK: Instant Chat
Navigator: Improved Consumer Creation and Management
Support.com Cloud currently requires specific information about each consumer in order to create a new session. Support.com Cloud will provide greater flexibility for our customers to gather needed information; this then prevents Agents from entering extraneous data in order to start a session.
- Admin users will be able to make standard consumer fields required or optional. Support.com Cloud will only prompt Agents to complete required fields.
- Admin users will also be able to change the field used as the ‘unique identifier’ for consumers.
- When creating a new session, if no consumer fields are required, then the Agent will see a Skip button that allows them to go directly into the new session.

Navigator: Self-Support Enhancements
As mentioned in the previous release’s notes, a Self-Support announcement is forthcoming with all details related to this launch. Press release can be accessed here.
Designer: Import PDF Document
Designers will be able to import a PDF (/pdf) document as an image directly into a Guided Path and then manually separate that document into individual Steps. This is an extension of the new functionality that allows importing Word documents (.docx) files.back to top
Designer: Extend http proxy to allow iFrame of intranet sites
Designers will be able to iFrame an intranet site within a Step, as part of the new http proxy functionality. If the site being accessed requires a log-in, then the Intranet site checkbox will need to be checked. (Note that the site requires https in order to work properly.)back to top
REST API: Hide Session Transfer Icon
A Support.com Cloud customer who is using their own session transfer/queuing system will be able to hide the Session Transfer icon in order to prevent Agent confusion.
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SDK: Instant Chat
Support.com Cloud SDKs now include an Instant Chat capability. Developers building embedded support into their iOS, Android, and Web applications can give their consumers the option to request a chat with a live agent, which places the session into a queue in Support.com Cloud. (The queue can be set up through the Support.com Cloud Session Transfer capabilities.)