How do I ensure that I'm using the latest version of Support.com® Cloud?

Please follow these steps and and check your current Support.com Cloud version.

• Right click on "Copyright 2017" at the bottom left of your screen.
• Select "Inspect (Element)"
• You will see the following "<span style="display: none;" class="ng-binding">59.0.294</span>"

If you do not see '59.0.294', please follow these instructions:

• Note down all the open session numbers you may have in view.
• Close your browser and clear your cookies and cache
• Launch your browser to your Support.com Cloud login page
• Force refresh the browser (In Chrome, hit Shift + F5, and in Mozilla, hit Ctrl + F5)
• Login, and you should be prompted for a Support.com Cloud upgrade. Click Upgrade.
• Search and open noted sessions.