Release Notes for 06/23/2016
- Self-Support: More Relevant Self-Support Content
- Self-Support: Customize Your Own Live Support Branding
- Navigator: Provide Feedback within Support.com Cloud
Self-Support: More Relevant Self-Support Content
Customers benefit from improved search that returns results in order of match and narrowed down by specific tags, increasing the relevancy of help content under "Recommended For You".
Self-Support: Customize Your Own Live Support Branding
Now, with your own access to the new live support page JavaScript page customization, you can easily and quickly make changes to reflect your branding. Change chat and call icons, text, colors and fonts -- anytime.
Navigator: Provide Feedback Within Support.com Cloud
A user survey is now embedded within Support.com Cloud, so you can more easily than ever give feedback that helps the Support.com team improve your user experience. Access the survey from the top right drop-down menu and let us know your thoughts on how the cloud software can better serve you and your customers.
