Why leverage Single Sign On (SSO)?

Single Sign On gives you and your team quicker, more reliable and more secure access to the software you need to be successful.  SSO reduces the complexity of managing accounts and gives your team one centralized login to multiple software applications. In turn, this gives you and your IT department centralized management of employees, permissions and security.  

Step-by-step instructions to get setup with SSO

Single Sign On is a requirement for most enterprise software deployments at Support.com.  We offer SAML based SSO.  Services like OKTA can help to make setting up and managing this process extremely easy.  From your team, you will likely need to share this information with someone from IT or Security.  Anyone who has worked with SAML or OKTA before should be very familiar with configuring SSO. 

Step 1:  You Generate a SAML Certificate using the following information from us:

OKTA makes it very easy to configure and generate the certificates you need.  See what this looks like in OKTA.

  • Single Sign On URL:  https://[yourtenant].nexus.support.com/nexus/api/auth/app/[appname]            (example appname:  okta)
  • Name ID format:  Email Address
  • Application Username:  Email
  • User Attribute Statements:  first_name, last_name, ID *optional

Step 2:  We’ll need the following information from you

  • App Name
  • Issuer ID
  • IDP Public Certificate

Once you send us the certificate details, we can have a test authentication up and running in a matter of minutes.  The configuration is all done via an admin interface which you will also have access to in your Support.com Cloud tenant.