Release Notes for 09/29/2016 (53)
- Self-Support: Optimize Your Customer Self-Service Experience with the New SDK
- Designer: Easier Navigation as Visual Designer Gets a Facelift
- SeeSupport: Faster, More Effortless Resolution with SeeSupport
- Designer: Quicker Deployment with Import and Export of Guided Paths
- Interaction Analytics: Enhanced Insights with Data Export
Self-Support: Optimize Your Customer Self-Service with the New SDK
Designer: Easier Navigation as Visual Designer Gets a Facelift
The full functionality of our Guided Paths Designer is now entirely available in the brand new Visual Designer. Create and edit paths quickly with a user-friendly, full-screen view that allows you to add and delete steps until your paths are perfect. Drag and drop is also more intuitive, with automatic linking arrows that appear, to visually represent even the most complex logic-based service intelligence.
SeeSupport: Faster, More Effortless Resolution with SeeSupport
Customers love seeing agent annotations on their mobile device screen, as they capture a view of their physical environment from the camera of their smartphone or tablet, and follow agent-initiated whiteboarding instructions that point them in the right direction. Now, annotations have customization features that allow for enhanced visibility and communication. There’s no better time to get started with SeeSupport, a 2016 TMC Communications Solutions Products of the Year!
Designer: Quicker Deployment with Import and Export of Guided Paths
When you’re migrating from your sandbox environment into your production tenant, we’ve upped the ante on the functionality of Guided Paths, with easier mobility for quicker deployment and scalability. Admin users can simply access Guided Paths, import them as a draft, re-categorize, and make them available in a brand new tenant – no re-creation necessary.
Interaction Analytics: Enhanced Insights with Data Export
Support.com Cloud Interaction Analytics helps you to slice and dice extensive amounts of your customer service data, but if you want to do more, like merge it with data from your backend systems, now you can. Analytics users can export data from whatever time frame they want in a .csv file format through the API. More updates and functionality are forthcoming in the next release!