Release Notes for 01/05/2017 (57)

SeeSupport: Dramatically Reduce Product Returns and Decrease On-Site Service Visits 

If you haven't been using remote video in your customer support interactions, now is the time to implement a personalized engagement channel that's helping companies see ROI from the very first use.

With V1 of our revamped SeeSupport solution, your agents can more quickly solve problems for customers, to help you both boost customer satisfaction and retention and lower costs associated with support delivery. By solving issues remotely in real-time, you can dramatically decrease the number of product returns and on-site field service visits.

So what's new with this version of SeeSupport?

  • An optimized experience makes the learning curve virtually non-existent, so agents can start resolving customer issues within minutes
  • Easily deploy SeeSupport to even non-technical agents for a powerful, yet user-friendly support tool for all levels of technical expertise
  • You can now utilize SeeSupport on its own or as part of the technician console or CRM system for added extensibility