To investigate any Support.com Cloud related issue we often require Console logs. It can be captured using mentioned steps on Agent's browser-
1) Firefox-
- Press F12 in browser
- Go to Console
- Right click and select "Select all" and then "Copy"
- Paste it in notepad and share
2) Chrome-
- Press F12 in browser
- Go to Console
- Right click and select "Save as"
- Share
3) Internet Explorer
- Press F12 in browser
- Go to Console
- Right click and "Copy all"