To investigate any Support.com Cloud related issue we often require Console logs. It can be captured using mentioned steps on Agent's browser-


1) Firefox-

  • Press F12 in browser
  • Go to Console
  • Right click and select "Select all" and then "Copy"
  • Paste it in notepad and share

2) Chrome-

  • Press F12 in browser
  • Go to Console
  • Right click and select "Save as"
  • Share

3) Internet Explorer

  • Press F12 in browser
  • Go to Console
  • Right click and "Copy all"


 Paste it in notepad and share it with us at help@support.com