With our revamped SeeSupport solution, your agents can more quickly solve problems for customers, to help you both boost customer satisfaction and retention and lower support delivery costs.
So What Can SeeSupport Provide?
- A dramatic reduction in product returns and decreased on-site service visits
- A simplified agent experience that makes the learning curve virtually non-existent, so agents can start resolving customer issues within minutes
- An easily-deployable, user-friendly support tool for all levels of technical expertise
- The ability to use visual functionality on its own or as part of your technician console or CRM system for added extensibility
See the attached Quick Start Guide for Agents to begin using this version of SeeSupport. (Updated January 2017)
If you have questions about this tool or need help to implement it, contact the Help Desk.