The "view with annotations" option gives Agents access to view the consumer's screen and make annotations without making changes to device settings. Limiting access to consumer systems enables the Agent to help the consumer, yet eliminates the chance of liability caused by Agent error and makes the consumer feel more comfortable with their system security.
From the Support.com Cloud Admin tab:
- Hover over the "Settings" dropdown menu
- Click "Remote Control"
- Select "Full" to allow Agents to control Consumers' Windows and Mac machines
- Select "View with annotation" to allow agents to screenshare and annotate only
If you have questions about this tool or need help to implement it, contact the Help Desk.