To investigate any Support.com Cloud related issue we often require following logs which can be captured using mentioned steps-


RANG logs-


  1. Go to C:\Program Files (x86)\supportdotcom\rang\logs
  2. Right click on logs folder and send it to Compressed Zip File
  3. Rename file to ssrang.zip and upload it into Support.com Cloud session using "Upload" button on black bar on customer's screen


UI logs-


  1. Type %appdata% in Run dialog box
  2. Go to Supportdotcom/Logs
  3. Right click on logs folder and send it to Compressed Zip File
  4. Rename file to UI_logs.zip and upload it into Support.com Cloud Session using "Upload" button on black bar on customer's screen