You can see fine this information in Analytics by following these steps-
- Go to Analytics>Agent Success>Session detail
- Select date
- Select Agent from right side search bar
- List of session attended by this agent and time spent will appear in results
How can I see working time spent by an agent on a session?
Modified on: Wed, 3 May, 2017 at 12:08 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?