Customer is facing error message " Please ask agent to generate a new connection code and download Support.com again". What should I do?

Customer faces this error when more than one machine is connected in same session. To connect to a new machine, follow these steps-

1. Start a new activity or session.

2. Click on 'Remote Control'

3. Generate a new connection code 

4. Instruct customer to download connect file with new connection code and install

These step should fix this error.