When you create a Category, you only specify the name and location in the hierarchy. You can then edit the Category (see procedure below) to do things like add an icon, add a description, or limit access to the Category to only certain teams. 

To add a new Category:

  1. Click the green Add New button (+) at the top of the Manage Categories page. 


The New Category popup appears.

  1. Enter a name for the new Category in the Name field.
  1. Select whether the new Category should appear Before the selected Category, After the selected Category, or as a child (Sub-category) of the selected Category by checking the appropriate radio button.
  1. Click Save.

Support.com Cloud will:

  • Create the new Category or Sub-category using your selected name and placement.
  • Close the New Category popup.
  • Return you to the Manage Categories screen.