Selecting Designer in the Navigation bar and then selecting Content in the sub-menu navigation opens the Manage Content screen.


Actions

The Manage Content screen contains a toolbar that displays the following functions for each Guided Path or Support Article. 


Actions performed on this screen are applied only to currently selected Guided Paths. You may select/deselect a Guided Path by clicking the checkbox on the far left of the Guided Path's row. Only one Path may be selected at a time.

  • Add New: Clicking the Add New icon(plus sign) allows you to create a new Guided Path or Support Article(see Adding a Guided Path/Support Article.)
  • Edit: Clicking the Edit icon (pencil) for a Path or Article opens the Guided Path/Support Article screen for that Guided Path/Support Article (see Content Designer Screen - opens a new article). By default, you will see the latest version of the Guided Path/Support Article regardless of status.
  • View: Clicking the View icon (eye) for a Path or Article opens a read-only version of the Guided Path/Support Article screen for that Guided Path/Support Article
  • Unpublish: Clicking the Unpublish icon (cloud with down arrow) for a published Guided Path/Support Article changes the Guided Path/Support Article status to Unpublished. (Publishing a Path must be done in the Content Designer. See Publishing/Unpublishing a Path.)
  • Versions: Clicking the Version History icon (wireframe) for a Guided Path/Support Article opens the Revision History popup for that Guided Path/Support Article, which allows you to view all past versions of the Guided Path or Support Article. See Managing Path/Article Versions
  • Edit Categories: Clicking the Categories icon (four rectangles) opens the Edit Categories popup for that Guided Path/Support Article, which allows you to select the categories to which the Guided Path/Support Article is assigned. See Categories (opens a new article.)
  • Import and Export: Clicking the Import Content icon (incoming folder) or Export Content icon (outgoing folder) for a Guided Path/Support allows you to import or export content for translation.


  • Delete: Clicking the Delete icon (trash can) for a Guided Path/Support Article deletes that Guided Path or Support Article from Support.com® Cloud (see Deleting a Path/Article).
  • Manage Grid Columns: Clicking the Grid icon opens the Manage Grid Columns popup. Here, you can choose the information displayed on the Manage Content screen.


  • Search: The search box allows you to refine the Guided Paths displayed with a simple keyword search. Clicking the Advanced Search icon(plus sign) shows additional search options. Search options will appear grayed out if they are not selected for display on the Manage Content Screen via the Manage Grid Columns popup.



Information



The Manage Content screen contains a table that displays the following information for each Guided Path or Support Article. 

  • Status: Status of the Guided Path/Support Article (Published, Unpublished, Saved, or Draft). See Managing Path/Article Versions for more details about statuses.
  • Name: Name of the Guided Path or Support Article.
  • Description: Brief description of the Guided Path or Support Article.
  • Endpoints: Type of device(s) to which the Guided Path/Support Article applies (e.g., Windows®, Mac®, Android®, or iOS). See Endpoints (opens a new article).
  • Last Modified: Date, time, and Designer who last modified the Guided Path/Support Article.
  • Tags: Keyword tag(s) assigned to the Guided Path or Support Article, if any, which allow Agents to find relevant Guided Paths/Support Articles faster when assisting consumers.
  • Language: Language of the Guided Path or Support Article
  • Categories: Category or Categories to which the Guided Path/Support Article is assigned. Clicking the Categories icon (four rectangles) opens the Edit Categories popup for that Guided Path/Support Article, which allows you to select the categories to which the Guided Path/Support Article is assigned. See Categories (opens a new article) and Editing a Path/Article.
  • Modified By: Displays the most recent User to change the content of the Guided Path or Support Article