To add a Guided Path or Support Article:
In the Manage Content screen, click the Add New button(plus) at the top left of the table and then select either Guided Path or Support Article:
- Enter a name for the Guided Path/Support Article in the Name field. This field is required.
- Provide a description for the Guided Path/Support Article in the Description field (optional).
- Select appropriate tags in the Tags field. Tags help Agents find Guided Paths/Support Articles quickly, especially if your company has many options to choose from.
- Select one or more Categories for the Guided Path/Support Article by clicking the Categories field to open a pull-down menu with a list of existing Categories. If you select a Category by mistake, click the Remove icon (X) for that Category to remove it.
- Continue creating the new Guided Path/Support Article as described in Content Designer Screen (opens a new article).