Release Notes for 10/18/2017 (66)
- Navigator: Macro Substitution in Survey and Push URL Values
- Self-Support: Type Ahead in Chat
- General: General Improvements and Bugfixes
Navigator: Macro Substitution in Survey and Push URL Values
Destination pages can now have Session variables that provide context to the destination URLs, enabling better data correlation.
Details on what’s available in the object model and syntax are available here.
Self-Support: Type Ahead in Chat
Consumers can now begin typing into the Chat field before the agent attaches to the session, preventing Consumer frustration and potentially allowing Agents to serve Consumer needs more quickly.
General: General Improvements and Bugfixes
Improvements have been made and minor bugs have been fixed across the SelfSupport system.