Release Notes for 10/18/2017 (66)

Navigator: Macro Substitution in Survey and Push URL Values

Destination pages can now have Session variables that provide context to the destination URLs, enabling better data correlation.

Details on what’s available in the object model and syntax are available here.

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Self-Support: Type Ahead in Chat

Consumers can now begin typing into the Chat field before the agent attaches to the session, preventing Consumer frustration and potentially allowing Agents to serve Consumer needs more quickly.

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General: General Improvements and Bugfixes

Improvements have been made and minor bugs have been fixed across the SelfSupport system.

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