To connect to an iOS device:

  1. Direct the consumer to download and install the Support.com Connect app on their device. They may browse for this app in the iTunes App Store, or you may either email them the link by clicking the Email button (envelope) or SMS them the link by clicking the SMS button. If needed, you may edit the email address in the field before clicking the Email button and/or edit the phone number before clicking the SMS button.
  1. The consumer installs and launches the Support.com Connect app.
  1. The consumer accepts the Support.com Cloud End User License Agreement (EULA).
  1. The consumer:
  • Enters the Connection Code supplied by the Agent.
  • Checks the Authorization checkbox.
  • Clicks the Connect button.
Support.com Cloud:
  • Connects to the iOS device.
  • Begins the session.
  • Automatically begins screen sharing and remote control.
The consumer sees the interface described in Consumer Experience.


Please see Remote View for more information about remote connections to iOS devices.