You may have an unlimited number of Session tabs open at any one time. Hovering the mouse over the tab for a session opens a pop-up with the consumer’s first name, last name, and email address.
Each session ID appears as a separate tab to the right of the following Navigator tabs:
- NEW SESSION: See New Session Screen.
- EXISTING SESSION: See Existing Session Screen.
- MY OPEN SESSIONS: See Viewing Your Open Sessions.
- ACTIVITY MONITOR: See Using the Activity Monitor.
- You created a session from your existing CRM application (via the Support.com Cloud API).
- An existing session has been assigned to you by another Agent or Supervisor.
Selecting an open session displays a timer that shows how long the session has been open, in HH:MM:SS format.