The Chat function displays a log of Agent- and consumer-initiated events that occur during the current session. It appears when you are connected to a consumer’s device. You may also use this tab to exchange written messages with the consumer. The Chat function also includes an indicator with the number of chat messages that you have missed when you do not have this tab in the foreground. This notification appears as a number in red text, such as (2).
Clicking the Buzz button buzzes the consumer's device, which allows Agents to get a consumer's attention when the Support.com Cloud application goes to the background.