Clicking the Add Link button in the WYSIWYG Toolbar opens the Insert Link popup.

Enter the following information in the appropriate fields:

  • URL: Enter the complete exact destination URL, including the protocol (such as http:// or https://).
  • Text to display: By default, this text is the same as the URL; however, you may enter any text you like in this field. When Agents click that text, they will go to the specified URL.

Click OK when you have finished entering or editing the URL.