Clicking the Link to Guided Path button in the WYSIWYG Toolbar opens the Insert Shortcut to a new Guided Path popup.
Enter the name of the Guided Path/Support Article that you want to link to and then click Save. When running a session, an Agent who clicks the link will open the specified Path/Article within the current session. This is useful if you want to add additional procedures. For example, a Path/Article that helps an Agent diagnose a problem may include links to other Paths/Articles that help the Agent resolve that problem.