The Users screen contains a table that displays the following information and functions for each user:
- Checkbox: You may select one or more user(s) by checking the checkbox(es) next to the user(s) you want to select.
- Quick Edit: Clicking the Quick Edit icon (lightning bolt) for a user opens the Quick Edit pane for that user (see Quick Edit).
- Edit: Clicking the Edit icon (pencil) for a user opens the User Details screen for that user (see Full).
- Delete: Clicking the Delete icon (trash can) for a user deletes that user from Support.com® Cloud (see Deleting a User).
- Email: Email address of the user.
- First Name: First name of the user.
- Last Name: Last name of the user.
- Phone: Phone number of the user.
- Role(s): Role(s) granted to that user (see Roles).
- Team(s): Team that the user is assigned to (see Teams).
- Skills(s): Skills(s) that the user is assigned to. This affects transferring sessions by Skill, based on Agent availability. See Skills, Availability, and Transferring a Session.