Release Notes for 12/06/2017 (67)
- Navigator: Improvements to Activity Monitor
- Designer: Most Recent Publisher Name Available on Manage Content Page
- Self-Support: Image Scaling Improvement
- Self-Support: Guided Path Shortcuts Available for Consumer-Facing Paths
- Self-Support: Change to Feedback Dialog
- Remote Control: Improved Remote Control Performance
- SeeSupport: Image Capture
Navigator: Improvements to Activity Monitor
The Activity Monitor now has a column for Agent Skills, and Agents are now automatically sorted by availability, providing more useful information in a more intuitive fashion.
Designer: Most Recent Publisher Name Available on Manage Content Page
The Manage Content page now has the option to display the most recent Publisher of a Guided Path or Support Article, improving transparency.
Self-Support: Image Scaling Improvement
The Self-Support SDK now sets images to a maximum width of 100%. This change will prevent images from displaying larger than the screen of the device, eliminating scrolling and preventing Consumer frustration.
Self-Support: Guided Path Shortcuts Available for Consumer-Facing Paths
Guided Path Shortcuts, previously limited to Agent-facing Guided Paths, are now available in Consumer-facing paths as well.
Self-Support: Change to Feedback Dialog
The Feedback dialog at the end of Self-Support Guide Paths has been removed.
Remote Control: Improved Remote Control Performance
The relay services responsible for managing remote control communication will be migrated to the Amazon AWS platform. The relay services will utilize geo-location based connection distribution to servers located in California and Virginia.
SeeSupport: Image Capture
Agents are now able to capture screen shots from the live video stream.