Release Notes for 12/06/2017 (67)


Navigator: Improvements to Activity Monitor

The Activity Monitor now has a column for Agent Skills, and Agents are now automatically sorted by availability, providing more useful information in a more intuitive fashion.



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Designer: Most Recent Publisher Name Available on Manage Content Page

The Manage Content page now has the option to display the most recent Publisher of a Guided Path or Support Article, improving transparency.



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Self-Support: Image Scaling Improvement

The Self-Support SDK now sets images to a maximum width of 100%. This change will prevent images from displaying larger than the screen of the device, eliminating scrolling and preventing Consumer frustration.


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Self-Support: Guided Path Shortcuts Available for Consumer-Facing Paths

Guided Path Shortcuts, previously limited to Agent-facing Guided Paths, are now available in Consumer-facing paths as well.


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Self-Support: Change to Feedback Dialog

The Feedback dialog at the end of Self-Support Guide Paths has been removed.


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Remote Control: Improved Remote Control Performance

The relay services responsible for managing remote control communication will be migrated to the Amazon AWS platform. The relay services will utilize geo-location based connection distribution to servers located in California and Virginia.


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SeeSupport: Image Capture

Agents are now able to capture screen shots from the live video stream.


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