Filters

Support.com Cloud includes numerous filters that can help you locate the exact information you are looking for. You may apply any number of filters in any order you like. Support.com Cloud returns data that matches all of your selected filters. For example, if you select three filters, then you will only see data that matches all three of those filters. The available filters are:

• Month: Clicking a month displays only data for the selected month.
• Day: Clicking a day displays only data for the selected day. If you select a day but no month, then you will see information for the same day every month. For example, selecting 15 will show you data for January 15th, February 15th, March 15th, and so on.
• Team: Clicking a team (see Direct Selection) displays only data for the selected team. You may select multiple items by pressing and holding [CTRL] while clicking. See Multiple Selections. You may also click the Cycle button (see Filter Functions).
• Path category: Clicking a Path category (see Direct Selection) displays only data for the selected Path category. You may select multiple items by pressing and holding [CTRL] while clicking. See Multiple Selections. You may also click the Cycle button (see Filter Functions).
• Device_OS: Clicking a device operating system (see Endpoints) displays only data for the selected device operating system. You may select multiple items by pressing and holding [CTRL] while clicking. See Multiple Selections. You may also click the Cycle button (see Filter Functions).
• More/Less Filters: Clicking the More Filters button displays the Remote Connections, Session Status, and Path Status filters. When these filters are displayed, clicking the Less Filters button returns you to the default view.
• Remote Connections: Clicking a remote connection displays only data that pertains to remote connections. You may select multiple items by pressing and holding [CTRL] while clicking. See Multiple Selections.
• Session Status: Clicking a session status displays only data for the selected session status. You may select multiple items by pressing and holding [CTRL] while clicking. See See Multiple Selections.
• Path Status: Clicking a Path status displays only data for the selected Path status. You may select multiple items by pressing and holding [CTRL] while clicking. See Multiple Selections.
• Search box: The Search box in the upper-right of the filters allows you to search through all of your data (as opposed to searching one particular field). Support.com Cloud updates search results in real time as you type. Data must match all of your entries in order to appear in search results. Partial matches are also returned. For example, typing And will return data with And, Android®, etc. in it.