Release Notes for 2/01/2018 (69)
- Self-Support: Introduction of Consumer-Facing Chat Queue
- Self-Support: Office Hours Notification
- Self-Support: Consumer-Abandoned Chat Timeout
- Self-Support: Immediate Session Closure after Consumer Interaction
Self-Support: Introduction of Consumer-Facing Chat Queue
When a Consumer attempts to contact an Agent through Chat, they will now be notified of their position in the queue, providing Consumers with assurance that their success is your priority.
Self-Support: Office Hours Notification
Consumers will now receive a notification if Chat Office Hours end while they are in queue, preventing Consumer confusion.
Self-Support: Consumer-Abandoned Chat Time-out
Chat Sessions now end after a definable period of time when a Consumer enters the Chat queue and abandons the session, saving Agent time.
Self-Support: Immediate Session Closure after Consumer Interaction
Sessions now close immediately after the Consumer interaction ends, keeping interactions self-contained and simple.