You use the Manage Third Party Application screen to pair your own Android App with Support.com Cloud.
On the Admin tab, hover over the Integration tab and click 3rd Party Apps to reach the Manage Third Party Application page and click the Android tab.
If the Status is set to off, the default Support.com Connect Android App will be available.
You use Tap to Connect to enable your application to launch automatically and connect to support session as soon as user clicks the SMS link provided by an Agent. Tap to Connect should only be enabled if your App supports Auto Connect Link. Information regarding Auto Connect Link can be found in the developer documentation. Click here.
More information regarding Third Party Application Registration for Android can be found in the Developer Documentation. Click here.