Release Notes for 6/7/2018 (74)


Self-Support: Additional Metadata

Guided Paths and Support Articles can now be assigned a product Family, Brand name, and Model number, enabling better content organization and eventually more precise search capabilities.


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Designer: Step Library Design Overhaul

The Step Library UI received significant design improvements to streamline the content designer experience.
Note: This release does not change the underlying step data or step metadata. This change simply makes the tags more visible and searchable.


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Designer: SVG Icons Support

SVG files are now supported in addition to JPG and PNG files for icons in Manage Categories, providing more and better options for icons. 


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Admin: Custom Messaging

The connection messages sent by Agents via SMS and Email can now be customized to provide you more control of your Users' experience. Send an email to help@support.com to request customization to the messages your Agents send to Users.



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