Your issue could be addressed with a visit to status.support.com for real-time insight into the status of Support.com. You can also run a System Test to gain some insight into the cause of your concern.


If you still need help, you can reach the Support.com team via the following methods:

  • Call us at 1-650-257-8858 (US 6am-5pm PT)
  • Chat with us at https://help.support.com (US 6am-5pm PT)
  • Check out our training videos and best practices articles at https://help.support.com
  • Emergency Line:  1-844-462-9332 (After Hours)
    Emergency line is only available for issues that affect uptime.


Here is a quick guide on how to use the Support site:

  • Go to help.support.com

  • Login as a customer (Click the "Sign up" button to register if you have not done so!)

  • Use the search box to find Documents that address your concern.


  • If you can't find your answer in the documents, you can create a support ticket with the “New Ticket” button on the bottom right of the screen.



  • You’ll reach a page where you can detail your concern and submit it to our Support team.
  • Once the ticket is created, you can log in to check the current status of your ticket.