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Frequently Asked Questions (FAQ's)
How can I monitor Agent's status?
Fri, 31 Mar, 2017 at 1:58 PM
I am getting a message " Support.com Connect has detected an installation probem that will adversely affect the remote control performance. A restart of this system is recommended" . What should I do?
Wed, 28 Jun, 2017 at 10:51 AM
Customer is facing error message " Please ask agent to generate a new connection code and download Support.com again". What should I do?
Thu, 7 Sep, 2017 at 10:51 AM
How long are Connection Codes valid?
Mon, 18 Dec, 2017 at 10:23 AM
I am not getting session notifications. What should I do?
Thu, 21 Sep, 2017 at 12:33 PM
How do I reboot a Windows 10 device that has a PIN code set?
Fri, 22 Sep, 2017 at 9:06 AM
How long will my SeeSupport Videos be archived?
Thu, 12 Oct, 2017 at 3:09 PM
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