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Frequently Asked Questions (FAQ's)

How can I monitor Agent's status?

Fri, 31 Mar, 2017 at 1:58 PM

I am getting a message " Support.com Connect has detected an installation probem that will adversely affect the remote control performance. A restart of this system is recommended" . What should I do?

Wed, 28 Jun, 2017 at 10:51 AM

Customer is facing error message " Please ask agent to generate a new connection code and download Support.com again". What should I do?

Thu, 7 Sep, 2017 at 10:51 AM

How long are Connection Codes valid?

Mon, 18 Dec, 2017 at 10:23 AM

I am not getting session notifications. What should I do?

Thu, 21 Sep, 2017 at 12:33 PM

How do I reboot a Windows 10 device that has a PIN code set?

Fri, 22 Sep, 2017 at 9:06 AM

How long will my SeeSupport Videos be archived?

Thu, 12 Oct, 2017 at 3:09 PM